Guides & Documentation
heykiku Help Center
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Getting Started
Set up your workspace and get your team using heykiku
Set Up Your Workspace
Create your heykiku workspace and configure the basics to get your team started.
Read articleInvite Team Members
Add your team to your workspace and assign roles that control what content they can access.
Read articleUpload Your First Document
Add a document to your knowledge base and make it searchable by your team.
Read articleAsk Your First Question
Use the chat to ask questions and get answers from your uploaded documents.
Read articleFeatures
Learn how each feature works
Four-Tier Access Control
Control who sees what with four access levels—from general content everyone can see to owner-only confidential information.
Read articleDocument Upload & Management
Upload, organize, and manage your agency documents with folders, access tiers, and a review workflow.
Read articleVoice Memo Capture
Record verbal explanations and let AI transform them into structured, searchable documents.
Read articleAI Chat Assistant
Ask questions in natural language and get answers sourced from your agency's documents.
Read articleNotifications
Stay on top of document reviews and team activity with in-app notifications.
Read articleSwitch Between Workspaces
Move between multiple workspaces if you belong to more than one team.
Read articleQuestions to Answer
Review the questions your knowledge base couldn't answer and triage them into documentation work.
Read articleStale Document Reviews
heykiku tracks when your approved documents need a content review and notifies the right people.
Read articleHow-to Guides
Step-by-step guides for common tasks
Create and Manage Folders
Organize your documents into folders by client, topic, or project type.
Read articleEdit Extracted Text
Review and edit the text heykiku extracts from your documents before approving.
Read articleApprove Documents
Approve extracted documents to add them to your searchable knowledge base.
Read articleImport from Google Drive
Connect your Google Drive and import documents directly into your knowledge base.
Read articleReplace a Document
Replace an approved document with a newer version of the file while keeping it in the same location.
Read articleEdit an Approved Document
Make changes to a document that's already been approved and indexed in your knowledge base.
Read articleConfigure Workspace Settings
Upload your icon, set your timezone, and choose date and time display formats.
Read articleManage Team Permissions
Control who can upload, approve, organize, and manage billing with per-member permission toggles.
Read articleBulk Move and Delete Documents
Select multiple documents to move them to a folder or delete them at once.
Read articleBilling Essentials
Manage your plan, buy add-on message packs, update payment details, and understand who has billing access.
Read articleFilter and View Your Knowledge Base
Use filters and view modes to find documents quickly and spot what needs attention.
Read articleSupport Access and Privacy
Control whether the heykiku team can sign in as your account to help troubleshoot UI issues.
Read articleCancel and Reactivate Your Subscription
Step-by-step guide to cancelling, understanding what happens next, and reactivating if you change your mind.
Read articleSet Up Two-Factor Authentication
Add a second sign-in step using an authenticator app, and save the recovery codes you'll need if your phone goes missing.
Read articleDevelopers
REST API reference, authentication, and integration patterns
Getting started with the REST API
Mint your first API key, choose a scope, and make your first authenticated request.
Read articleAuthentication and key management
Bearer header format, IP allowlists, key rotation, expiry, and revocation.
Read articleCommon API workflows
Search documents, upload files, list folders, and read past conversations.
Read articleRate limits and error codes
Rate limit buckets, response headers, and the error envelope.
Read articleAPI best practices
Scope of least privilege, key rotation, CIDR scoping, and traceable keys.
Read articleAPI versioning policy
How heykiku's API stays stable for your integrations.
Read articleGet started with the MCP server
Connect heykiku to Claude Code, Cursor, or Claude Desktop so your AI client can ask your agency knowledge base.
Read articleConnect your MCP client to heykiku
Set up the heykiku MCP server in Claude Code, Cursor, or Claude Desktop using OAuth.
Read articleWhat you can ask kiku via MCP
The MCP tools heykiku exposes to Cursor and Claude — document reads plus flagging an answer for review.
Read articleTroubleshooting
Solutions to common issues
Document Won't Upload
Solutions for when documents fail to upload or get stuck processing.
Read articleTeam Member Can't See Content
Diagnose why a team member can't find or access certain documents.
Read articleSubscription and Payment Problems
Fix failed payments, understand why your workspace is locked, and restore access.
Read articleTroubleshoot MCP connections
Fix authentication, access-tier, and rate-limit issues with heykiku MCP clients.
Read articleLost Your Authenticator App?
If your phone is lost or your authenticator app is wiped, sign in with one of the recovery codes you saved during setup.
Read article
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