Source: https://heykiku.com/features/voice-capture

# Voice Capture for Agency Knowledge Bases | heykiku

Record a voice memo and it becomes a searchable document in your agency knowledge base. Your team asks kiku instead of interrupting you.

## Frequently asked questions

### What if the transcription gets something wrong?

kiku uses Mistral's AI to transcribe your voice memos. Accuracy is high for clear speech in quiet environments. You review and edit the transcript before it enters your knowledge base — nothing goes live without your approval.

### I don't want freelancers hearing client briefings I recorded. Is that covered?

Yes. Voice memos become documents in your knowledge base, and documents have access tags. Tag a voice briefing as “internal” and freelancers will never see it. Tag it “general” and everyone can query it.

### Walk me through what actually happens after I hit stop.

kiku transcribes the audio, extracts structured content, and presents it for your review. You approve or edit the extraction, then it enters your knowledge base as a searchable document. Your team can query it like any other doc.

### Will I know if my team is actually using what I recorded?

Yes. heykiku's insights show you query patterns and knowledge gaps across your entire knowledge base, including documents created from voice memos. If a briefing you recorded is being queried frequently, you'll see it. If it's never surfaced in a response, that shows up too.

### How is this different from Otter or the recording feature in Zoom?

Meeting transcription tools create transcripts tied to a specific call. kiku turns voice memos into permanent knowledge base documents — indexed, searchable by AI, and subject to the same access controls as any uploaded file.

### Can I record a full client briefing, or is this better for short notes?

Voice memos support recordings up to 10 minutes. For longer content, break it into topic-focused memos — shorter recordings produce cleaner transcriptions and more focused documents.

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