**Source:** https://heykiku.com/help/privacy-and-impersonation

# Support Access and Privacy

## What Support Access Means

The heykiku team occasionally needs to reproduce UI bugs or configuration issues that are hard to debug without seeing exactly what you see. Support access lets a team member sign in as your account temporarily to do that.

By default, support access is allowed but inert — no one signs in as your account unless you report an issue and ask for help. Toggle it off to refuse all support sign-ins permanently.

## What Happens During a Session

- Sessions expire after 60 minutes
- The reason for the access is logged
- Your data is not exported or modified
- Other people on your team are not affected

## How to Toggle It

1. Click your avatar or initials in the top-right corner
2. Go to **Account** → **Privacy**
3. Use the **Allow heykiku support to access my account** toggle

The change takes effect on the next page load. If a support session is already active when you turn it off, that session is signed out immediately on the next request.

## When Off

When the toggle is off, any attempt by the heykiku team to sign in as your account is rejected and the session is signed out. There is no way to override this without you turning the toggle back on.

## Per-Account, Not Per-Workspace

The setting applies to your account, not your workspace. Other people on your team each control their own privacy setting independently.