Source: https://heykiku.com/solutions/outdated-knowledge

# Your Agency's Documentation Is Out of Date | heykiku

Last year's rate card. The logo you retired in March. heykiku surfaces the documents nobody has checked — so your team stops quoting the wrong one.

## Frequently asked questions

### How do we know which docs have gone stale? We have hundreds.

You don't audit them — heykiku surfaces them. Every document records when it was last confirmed, and you set one review interval for the workspace. Anything past it shows as due, so the documents nobody has checked stop looking as authoritative as the ones somebody just verified. Start with the ones your team actually asks about — those are the ones that cost you money when they're wrong. The rest can wait.

### Our docs aren't wrong, they're just old. Isn't that fine?

Sometimes. A brand guideline from 2023 may still be correct; a rate card from 2023 almost certainly isn't. The problem isn't age, it's that nothing tells you which is which — so your team treats both with the same confidence. Marking when something was last checked turns "old" into either "still true" or "needs a look," and that distinction is the entire difference between a knowledge base and a graveyard.

### Who's supposed to keep everything up to date? We don't have an ops person.

Nobody sits down and updates everything — that project never happens at any agency. What works is smaller: the person who notices something is wrong fixes that one thing, and the doc records that it was checked. Over a few months your most-used documents end up current and the rest are clearly marked as unverified. That's a far better position than everything looking equally authoritative.

### What happens when two documents contradict each other?

heykiku cannot tell which of two documents is right — agency knowledge has no oracle. What it does: every document records when it was last confirmed, and nothing your team can ask about got there without a person approving it. When two files disagree, a person still has to decide. The review clock and the approval step are how that decision gets a place to happen.

### What does heykiku cost?

heykiku starts at $29/month for up to 5 users and $79/month for up to 15 users. Every plan covers your whole team — employees, freelancers, everyone. No per-seat pricing that makes you think twice about who gets access to the documents you've actually checked.

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