Source: https://heykiku.com/features/insights

# Knowledge Base Analytics and Insights | heykiku

heykiku tracks what your agency team asks most, which documents they rely on, and where your knowledge base has gaps — then surfaces exactly which docs to create next.

## Frequently asked questions

### What kind of analytics does heykiku track?

Query patterns (what your team asks most), knowledge gaps (questions kiku can't answer from your docs), popular documents, and usage by team member. Everything you need to understand what's working and what's missing.

### Can I see what questions went unanswered?

Yes. When kiku can't find an answer in your knowledge base, that query gets flagged as a knowledge gap. You can review these gaps and decide what documentation to add next.

### Can I see query patterns broken down by role?

Yes. heykiku tracks usage by team member, and because every member has an access tier — owner, admin, employee, or freelancer — you can see which roles are querying what. If freelancers repeatedly ask questions your internal documents already answer, that's a signal to review what they have access to.

### Is my team's conversation data private?

Conversations are never shared with third parties or used for model training. Analytics show aggregated patterns — popular topics, gap counts, usage trends — not individual conversation content.

### Do I need to set up tracking or install anything?

No. Insights work out of the box. Every query your team sends to kiku is automatically tracked for patterns and gaps. There's nothing to configure.

### Are voice memos included in my analytics?

Yes. Once a voice memo is approved and enters your knowledge base, kiku tracks it like any other document — queries against it appear in your usage patterns, and if nobody can answer a question from it, it surfaces as a knowledge gap. Voice-captured knowledge is fully visible in insights.

### How do insights help me improve my knowledge base?

Knowledge gaps tell you exactly what documentation is missing. Popular queries show you which topics matter most. Together, they turn your knowledge base from a static file dump into something that gets better every week.

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