Source: https://heykiku.com/features/access-control

# Knowledge Base Access Control for Agencies | heykiku

Role-based access control built for agencies. Tag documents once — the AI enforces who sees what. Freelancers get process docs. Your pricing stays locked.

## Frequently asked questions

### Can the AI be tricked into revealing restricted content?

No. Each access tier maps to a separate document library. The AI only searches the libraries a role is given. It doesn't see sensitive documents and then decide not to share them — it literally cannot access them. There's nothing to trick.

### How is this different from just using folders or channels?

Folders and channels control who can browse files. heykiku controls what the AI can see and share. Even if someone knows a document exists, the AI physically cannot retrieve it from a library their role doesn't have access to.

### What happens when I change someone's role?

Access changes immediately. Promote a freelancer to employee and their next query searches both general and internal libraries. Downgrade an admin and their access shrinks instantly. No delay, no cache to clear.

### Does heykiku show me how different roles are using the knowledge base?

Yes. The insights dashboard tracks query patterns and knowledge gaps across your team, and those patterns are tied to team members and their access tiers. If a freelancer keeps hitting gaps that employees can answer, that pattern is visible — giving you the data to decide whether to adjust access or fill the gap.

### Do freelancers know restricted documents exist?

No. The AI responds with “I don't have that information” — not “you don't have access.” From the freelancer's perspective, the restricted content simply doesn't exist.

### Is access control a paid add-on?

Access control is included on every plan, starting at $29/month for up to 5 users. The Bloom plan ($79/month) supports up to 15 users with the same access control system.

---

Full page: https://heykiku.com/features/access-control · All content: https://heykiku.com/llms-full.txt