Source: https://heykiku.com/solutions/onboarding

# Agency Onboarding That Doesn’t Reset Every Monday | heykiku

Stop rewriting the same briefing doc for every freelancer. Give new team members instant answers from your agency’s AI knowledge base.

## Frequently asked questions

### How fast can a new freelancer actually get productive with this?

Most agencies see freelancers asking project-specific questions within the first hour — not “where do I find the style guide” questions, but “should the Q3 campaign match the tone of the Q2 launch?” The ramp-up doesn’t disappear entirely, but the “ask around and wait” phase shrinks from days to minutes.

### Does this replace our onboarding process?

No. You still need human check-ins, introductions, and the kind of context that comes from working together. What it replaces is the repetitive information transfer — the docs you rewrite, the Slack questions your team answers on repeat, and the “go ask Sarah” bottleneck. It handles the 80% that’s the same every time, so your team can focus on the 20% that’s actually personal.

### What about client context that changes from project to project?

When your team updates a client brief or adds new project context, it’s immediately available to anyone with access. No more outdated onboarding docs with dead links. The freelancer who starts next Monday gets the same current information as the one who started six months ago — not a stale copy of whatever existed when someone last remembered to update the doc.

### How much does this cost?

heykiku starts at $29/month for up to 5 users and $79/month for up to 15 users. Every plan covers employees, freelancers, and contractors. If a single freelancer onboarding saves your team even 10 hours of question-answering, the tool pays for itself before their first invoice.

### We don't have anything documented yet. Can we still use this?

Yes — and honestly, that’s one of the better times to start. Upload the docs you already have (brand guidelines, client briefs, process notes), even if they’re messy. Every time someone asks kiku a question that doesn’t have a good answer, that’s a signal for what to document next. Most agencies find that setting up the tool forces the documentation conversations they’ve been putting off.

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Full page: https://heykiku.com/solutions/onboarding · All content: https://heykiku.com/llms-full.txt