**Source:** https://heykiku.com/help/access-control

# Four-Tier Access Control

Not everyone should see everything. heykiku's [four-tier access control](https://heykiku.com/features/access-control) protects sensitive information while keeping useful content accessible to the people who need it.

## The Four Tiers

| Tier | Who Can Access | Example Content |
|------|----------------|-----------------|
| **General** | Everyone, including freelancers | Processes, brand guidelines, playbooks |
| **Internal** | Employees only | Internal rates, team structure |
| **Sensitive** | Admins and owners | Client pricing, profit margins |
| **Owner-only** | Just you | Salary bands, strategic plans |

## How It Works

When you upload a document, you assign it to a tier. When someone asks a question, heykiku only searches documents they're allowed to see.

A freelancer asking "What's the client rate?" won't see your internal pricing document. They'll only get answers from General-tier content.

## Roles and Access

Each team role maps to specific tiers:

| Role | Can See |
|------|---------|
| Owner | All four tiers |
| Admin | General, Internal, Sensitive |
| Employee | General, Internal |
| Freelancer | General only |

## Why This Matters

Agencies work with mixed teams—employees, freelancers, contractors. Most tools force you to choose between sharing everything or nothing.

heykiku lets you share processes and playbooks with freelancers while keeping margins and client details private. No complex permission matrices. Just four clear levels.

## Related terms

- [Freelancer Access Control](https://heykiku.com/glossary/freelancer-access-control)
- [Single Source of Truth](https://heykiku.com/glossary/single-source-of-truth)
- [Agency Margins](https://heykiku.com/glossary/agency-margins)