**Source:** https://heykiku.com/help/billing-essentials

# Billing Essentials

Everything billing-related lives at **Settings** → **Billing**.

## Who Can Manage Billing

By default, only the workspace **Owner** can change plans, cancel, or buy add-ons. Admins can view billing information but cannot take action unless the Owner grants them billing access — see [manage team permissions](https://heykiku.com/help/manage-team-permissions) for how to do that.

If you see billing information but no action buttons, ask your Owner to grant you billing access.

## Plans

heykiku has two paid plans:

| Plan | Price | Members | Monthly messages |
|------|-------|---------|------------------|
| Seed | $29/mo | Up to 5 | ~20 per person/day |
| Bloom | $79/mo | Up to 15 | ~20 per person/day |

Bloom unlocks the freelancer role and, with it, the general access tier that freelancers can read. The internal, sensitive, and owner-only tiers are available on every plan.

**To switch plans:**
1. Go to **Settings** → **Billing**
2. Click the plan card you want to move to
3. Confirm the change

Upgrades take effect immediately. Downgrades take effect immediately too, but may pause team members who exceed the new plan's seat limit — you'll see a preview before confirming.

## Extra Messages

If your team hits the monthly message limit, you can buy 1,000 extra messages for $9 without changing your plan. These credits don't expire — they carry over until used.

When you're near the limit, a **Buy 1,000 extra** button appears in the sidebar usage widget. You can also trigger the same purchase from the chat when you hit the cap. The dialog is titled "Buy extra messages" and walks you through a Polar checkout.

## Update Your Payment Method

1. Go to **Settings** → **Billing**
2. Click **Manage billing** — this opens the Polar billing portal in a new tab
3. Update your card details in the portal

## Invoice Copies by Email

If you want billing receipts sent to a specific email address (your accountant, for example):
1. Go to **Settings** → **Billing**
2. Find the **Invoice copies** section
3. Enter the email address and save

## Starting a Cancellation

See [cancelling and reactivating your subscription](https://heykiku.com/help/cancel-and-reactivate-subscription) for the full walkthrough. The cancel button is in **Settings** → **Billing** and only appears to users with billing access.