Source: https://heykiku.com/features/ai-chat

# AI Chat Assistant for Agency Knowledge Bases | heykiku

heykiku makes your agency knowledge base searchable by AI. Ask a question and get a cited answer from your own documents in seconds — so your team stops interrupting experts.

## Frequently asked questions

### What stops it from just making something up?

kiku only searches the documents your team has uploaded. Responses cite the source documents they draw from, so you can verify the answer yourself. It never guesses — if the information isn't in your knowledge base, it tells you straight.

### What if someone asks a vague follow-up — does it lose the thread?

No. Each conversation keeps its full thread, so follow-ups reference earlier messages automatically. Ask a clarifying question and kiku understands you're still talking about the same topic.

### What if a freelancer asks about restricted documents?

They simply won't get an answer. kiku only searches document libraries the user's role can access. Restricted content isn't filtered out of results — it's never searched in the first place.

### Do our conversations get used to train the AI?

No. Your conversations are never used for model training. kiku retrieves answers from your uploaded documents at query time — it doesn't memorize or learn from your team's questions.

### Is there a limit on how much my team can ask?

Every plan includes AI chat with source citations. In practice agencies don't run into the ceiling — every paid plan carries far more asking than any team we've watched actually does. See our pricing page for specifics.

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