**Source:** https://heykiku.com/help/cancel-and-reactivate-subscription

# Cancel and Reactivate Your Subscription

## Who Can Cancel

Only users with billing access can cancel. That means the workspace Owner, or Admins who have been granted the Billing permission by the Owner. See [manage team permissions](https://heykiku.com/help/manage-team-permissions) for how billing access works.

## How to Start a Cancellation

1. Go to **Settings** → **Billing**
2. Click **Cancel subscription**
3. You'll be asked why you're leaving — pick the option that fits best and click **Continue**

## Save Options Before You Cancel

After you pick a reason, heykiku may show a save option — an alternative plan that fits a smaller team or lighter use. If it appears, you'll see exactly what it includes (and how it would affect your members) before you confirm anything.

To skip the offer and cancel outright, click the cancel link at the bottom of that screen.

## What Happens After Cancellation

- You keep full access until the end of your current billing period
- A banner on the Billing page confirms the cancellation date
- After the period ends, the workspace locks and data is retained but inaccessible

## Reactivate Before the Period Ends

If you change your mind before the billing period ends:
1. Go to **Settings** → **Billing**
2. Click **Resume subscription**

This cancels the scheduled cancellation and your subscription continues uninterrupted.

## Reactivate After the Period Ends

Once the period ends and the workspace locks, you need to start a new subscription:
1. Go to **Settings** → **Billing** — this page stays accessible even when locked
2. Choose a plan and complete checkout
3. Your workspace unlocks immediately after the payment processes

Your data is retained after the period ends — nothing is deleted when a workspace locks.