**Source:** https://heykiku.com/help/insights-dashboard

# Questions to Answer

**Questions to answer** is your worklist of topics your team keeps asking that your documents don't answer yet. Open it from **Questions to answer** in the sidebar — the page lives at the `/insights` route, so you may also see it called **Insights**. It's how heykiku surfaces [your team's knowledge gaps](https://heykiku.com/features/insights) so you know exactly what to document next.

## Who can access it

You need the **Approve** permission to open it. The sidebar only shows **Questions to answer** to users who have that permission.

## What gets captured

A question lands here when kiku finishes a chat answer and couldn't ground it in your knowledge base — that is, the reply had no document citations, including times kiku had to refuse. Similar questions are grouped into a single topic, so "late payment policy" and "policy for late payments" become one row.

At the top, kiku summarizes its replies in the last 7 days and how many grouped topics still need documentation.

## Filtering and sorting

A row of status tabs filters the list:

- **All** — every active topic (everything except dismissed)
- **New** — not triaged yet
- **Needs docs** — needs documentation
- **In progress** — someone is working on it
- **Answered** — closed out
- **Restricted** — owner-only; hidden from everyone else

Use the sort dropdown to order topics by **Recent**, **Frequent**, or **Confidence**.

## The list

Each row shows:

- **Topic** — the grouped question
- **Tier** — the suggested access tier (General, Internal, Sensitive, or Owner only)
- **Status** — where it is in triage
- **Asked** — how many times it came up
- **Last asked** — when someone last asked it

Use **Load more** at the bottom to pull in older topics.

## Opening a question

Click a row to open its detail panel. It lists the individual questions in the group — who asked and when — alongside kiku's read on the topic.

If you have the **Approve** permission, the panel lets you triage:

- Set the **Status** to New, Needs documentation, In progress, Answered, or Dismissed. (A topic still being grouped by the background worker shows as **Pending**; that one is read-only.)
- **Rename topic** to give the group a clearer title.
- Owners can **Restrict** a topic to hide it from non-owners, or **Unrestrict** to bring it back.

## Tips

- Check the list weekly to catch gaps as they emerge
- Frequently-asked topics are your team's most pressing documentation needs
- The fastest way to clear a topic is to add a document that answers it

## Related terms

- [Knowledge Silos](https://heykiku.com/glossary/knowledge-silos)
- [Document Agency Processes](https://heykiku.com/glossary/document-agency-processes)
- [Institutional Memory](https://heykiku.com/glossary/institutional-memory)