Terms of service

These Terms of Service (the “Terms”) govern access to and use of heykiku, a SaaS knowledge-base assistant for agencies, and the website at heykiku.com. heykiku is operated by Deian Isac, a sole proprietor trading as heykiku (“we”, “us”, or “our”).

By clicking to accept these Terms, creating a workspace, inviting a member, or using the Service, you confirm that you are at least 18 years old and have authority to bind the agency or other organisation you represent. If you do not agree, do not use the Service.

heykiku helps agencies organise and use their internal knowledge. Customers may upload materials such as standard operating procedures, client handbooks, contracts, and brand guides. Authorised workspace members can ask AI-powered questions and receive answers grounded in those materials, with citations where available.

The Service may include role-based access controls with general, internal, sensitive, and owner-only tiers; voice-memo transcription; insights; and other features we make available. API and MCP server access are available only on the Bloom plan.

You must provide accurate, current account information and keep your login credentials secure. Each workspace is controlled by its owner, who is responsible for inviting members, assigning and reviewing access tiers, and ensuring that workspace members comply with these Terms.

You are responsible for activity carried out through your account and workspace. Please notify us promptly at [email protected] if you believe that your account or credentials have been used without authorisation.

You may use the Service only for lawful internal business purposes and in accordance with these Terms. You must not: misuse or abuse the Service; upload unlawful content; infringe or violate another person’s rights in uploaded materials; attempt to bypass security, access controls, or service limits; interfere with or overload the Service; scrape or extract data except through permitted API use; resell, white-label, or present the Service as your own platform without our written permission; reverse engineer the Service except to the extent such restriction is prohibited by applicable law; or use the Service to conduct competitive benchmarking intended for publication without our written permission.

“Customer Content” means documents, recordings, prompts, and other materials submitted to a workspace. As between you and us, you retain ownership of your Customer Content. You grant us a limited, non-exclusive right to host, store, process, transmit, and display Customer Content only as needed to provide, maintain, secure, and support the Service for your workspace.

We do not use Customer Content to train AI models, nor permit our AI providers to. Customer Content is used only to provide answers and other Service functionality for the relevant customer workspace. You represent that you have all rights, permissions, and lawful basis needed to upload and use Customer Content in the Service.

AI-generated answers and other outputs may be inaccurate or incomplete and should be reviewed before use. We make no ownership claim in those outputs. The Service, including its software, design, and underlying technology, remains ours and our licensors’ property.

Our processing of personal data is described in our Privacy Policy. Our current sub-processors are listed at heykiku.com/sub-processors.

New customers may use a 7-day free trial without providing a credit card. Paid subscriptions are billed monthly through Polar. The Seed plan is US$29 per month and the Bloom plan is US$79 per month. There are no annual contracts. Features and plan availability are described at the time of subscription; API access is available only on the Bloom plan.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you will retain access until then. Fees are non-refundable except where required by applicable law. We may change subscription fees on prior notice, with any change applying from the next billing period after that notice.

To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, or available at all times, or that any AI-generated answer, citation, or Service result will be accurate, complete, or suitable for a particular purpose. We do not guarantee particular business outcomes.

To the fullest extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, goodwill, or data, arising from or related to these Terms or the Service.

To the fullest extent permitted by applicable law, our total aggregate liability arising from or related to these Terms or the Service will not exceed the fees paid by the customer for the relevant account during the 12 months immediately before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

You may end your subscription by cancelling it as described above. We may suspend or terminate access to the Service if you materially breach these Terms, fail to pay applicable fees, or if we reasonably believe that use of the Service creates a security, legal, or operational risk.

On termination or expiry, your access to the Service ends. Deletion or erasure of workspace data is handled in accordance with our Privacy Policy.

These Terms are governed by the laws of Spain, without regard to conflict-of-law rules. Before starting formal proceedings, the parties will use good-faith efforts to resolve a dispute by contacting each other. Subject to mandatory applicable law, the courts of Las Palmas de Gran Canaria, Canary Islands, Spain have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service.

We may update these Terms from time to time. When we do, we will post the updated Terms and revise the “Last updated” date above. Continued use of the Service after the updated Terms take effect constitutes acceptance of those updated Terms.

These Terms, together with any applicable order or subscription details and the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver of it.

For questions about these Terms, contact Deian Isac, trading as heykiku, at Calle Secretario Artiles 94, 103, 35007 Las Palmas de Gran Canaria, Spain.

Email: [email protected]

See also: Privacy · Sub-processors