**Source:** https://heykiku.com/help/ask-first-question

# Ask Your First Question

Once you have approved documents, you can start asking questions. Here's how.

## How to Ask

1. Go to **Chat**
2. Type your question naturally: "What's our revision policy?" or "How do we handle rush requests?"
3. Press Enter

heykiku searches your documents and gives you an answer with sources.

## What Makes a Good Question

**Good questions:**
- "What's included in our standard website package?"
- "How do we handle scope creep?"
- "What are the brand colors for Client X?"

**Less effective:**
- Single words like "pricing" (too vague)
- Questions about content you haven't uploaded yet

## Understanding Answers

Each answer shows:
- The response based on your documents
- **Sources** — which documents the answer came from
- Links to view the original content

If heykiku can't find relevant content, it will tell you rather than making something up.

## No Answer Found?

This means the knowledge isn't in your uploaded documents yet. Consider:
- Uploading a document that covers this topic
- [Recording a voice memo](https://heykiku.com/help/voice-capture) to explain it

## Related terms

- [Agency Knowledge Base](https://heykiku.com/glossary/agency-knowledge-base)
- [Tribal Knowledge](https://heykiku.com/glossary/tribal-knowledge)