**Source:** https://heykiku.com/help/knowledge-filters-and-views

# Filter and View Your Knowledge Base

The Knowledge page has a filter bar above the document list. As your [knowledge base](https://heykiku.com/features/knowledge-management) grows, filters and view modes are how you narrow down to exactly what you're looking at.

## Available Filters

**Search** — Type to search document titles. Results update as you type (with a short debounce to avoid firing on every keystroke).

**Access level** — Filter to one tier: General, Internal, Sensitive, or Owner-only. What you see in this dropdown depends on your role — freelancers only see General; employees see General and Internal.

**Folder** — Filter to documents in a specific folder. When you pick an access level first, the folder dropdown automatically narrows to folders in that tier.

**Status** — Filter by processing status: Pending, Processing, Pending Review, Complete, or Failed. Users without the Approve permission see a shorter list — the Pending Review and Failed options are hidden because those statuses require approver action.

**Review** — Filter to documents that are due for review or overdue. This filter is only visible to users with the Approve permission, because reviewing documents is an approver workflow. Selecting a staleness filter clears the status filter, and vice versa — they're mutually exclusive.

Click **Clear** (appears when any filter is active) to reset everything at once.

## Grouped vs Flat View

The document list switches between two layouts automatically:

**Grouped view** — When no filters are active and your workspace has folders, documents are grouped into folder cards. Each folder card shows the folder name and its documents. "Unfiled" appears at the bottom for documents not assigned to any folder.

**Flat view** — When any filter is active, or when there are no folders, documents appear as a single flat list ordered by most recently uploaded.

There is no manual toggle between these views — the layout changes based on whether filters are applied.

## What Freelancers See

Freelancers see only documents in the General tier. The access level dropdown shows only "General." The status dropdown omits Pending Review and Failed. The Review filter doesn't appear at all. Folders that contain only Internal, Sensitive, or Owner-only documents are invisible.

## Related terms

- [Agency Knowledge Base](https://heykiku.com/glossary/agency-knowledge-base)
- [Knowledge Silos](https://heykiku.com/glossary/knowledge-silos)
- [Single Source of Truth](https://heykiku.com/glossary/single-source-of-truth)