Source: https://heykiku.com/solutions/knowledge-loss

# Stop Losing Agency Knowledge When People Leave | heykiku

Freelancers vanish, employees quit, and their knowledge goes with them. heykiku captures what your team knows before they walk out the door.

## Frequently asked questions

### How much work does it take to capture the knowledge we already have?

Less than you think. Most agencies start with voice capture — record the answers you give most often, and kiku turns each 60-second memo into a searchable document. No formatting, no typing. Cover your top 10 repeat questions in the first week. From there, upload existing docs (Google Drive import takes minutes) and you have working knowledge management before your next standup — no documentation sprint required.

### Does this actually work for freelancers who are only around for a few weeks?

That's exactly who it's built for. Invite a contractor, assign their access tier, and they can ask kiku anything within their clearance — no onboarding marathon, no "ask Sarah" culture. When the contract ends, revoke access in one click. The knowledge they used stays in the system for the next contractor. The whole point is that short-term people shouldn't need long-term context from your team.

### What if the knowledge is already gone — the person left and we didn't capture anything?

You won't recover what's already lost. But you can stop the bleeding. Start documenting what your current team knows now, before the next departure. Voice capture makes this fast — a 60-second brain dump per person per week adds up. Within a month, you'll have a base that makes the next transition dramatically less painful.

### What does heykiku cost?

heykiku starts at $29/month for up to 5 users and $79/month for up to 15 users. Every plan covers your entire team — employees, freelancers, everyone. No per-seat pricing that makes you hesitate to invite a short-term contractor.

### Can departing team members take our knowledge base with them?

No. heykiku uses four access tiers — general, internal, sensitive, and owner-only. When someone leaves, you revoke their access and they lose all visibility into your knowledge base. They can't export it, download it, or access it after removal. Your docs, processes, and client intelligence stay yours.

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